We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Ameila v2.9.1
Trying to manually add a customer to an events by going to Amelia/Events, tapping on "Attendees" and Tap "Add Attendee". Select (or add new customer) from list, tap "Save" . The spinner appears and then it goes back to the "Save" or "Cancel" options and the customer is not added.
Please advise
Miriam
Hello Miriam,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Disabling reCaptcha did the trick.
I am using the same reCaptcha credentials in the Contact Form 7 plugin - could this have caused conflict?
Regards,
Miriam
Hi Miriam,
Maybe it can be a conflict between Amelia and that other plugin, because they both use reCaptcha. Please deactivate that other plugin, or disable reCaptcha only, and then activate reCaptcha in Amelia and check if the issue is there in this case. If it isn't, it is a conflict.
Let me know of the outcome. Unfortunately issues like conflicts with third party plugins or themes are always possible due to the nature of WP. If it is a conflict I will forward it to our developers so they can check it out and see what is the nature of the conflict and whether it could be easily solved.
FYI Contact Form 7 plugin uses the same reCaptcha keys. I disabled this plugin, re-enabled reCaptcha in Amelia and get the same problem.
Regards,
Miriam
Thank you for letting me know and checking this, Miriam . It can be that the issue is in Amelia because both plugins are using the same keys. I will forward this to our developers so they can check it out as well and get back to you as soon as I get some feedback from them.