We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2548745
Setting up
Closed

Comments

  •  1
    Stephan Schmidt started the conversation
    September 23, 2020 at 7:41pm

    Hi there,


    I try to set up the Amelia plugin. There is a little problem I have. I own 4 stores and I want 1 calender per store. So the possible customer has to pick the location. This is working fine. But I dont want the customer to pick on a specific employee. This whole section is not needed for me.

    How can I remove it?

    Thanks for the help

    Stephan

  • [deleted] replied
    September 24, 2020 at 10:44am

    Hello Stephan Schmidt,

    Thank you for your purchase. 

    There isn't a possibility of removing the employee selection, but it can be hidden with adding custom CSS. 

    Please try adding this format HTML to the page where you have your Amelia shortcode :

    <style>
.el-form-item.am-select-employee-option {display:none;}
</style>

    and let me know if it helped. 

  •  1
    Stephan Schmidt replied
    September 24, 2020 at 12:51pm

    Hi Marija,

    thanks for your reply. It is working, however it still does not give me what I am looking for.

    I have 4 optical stores. We already work with appointments. Each shop has different opening hours. So I need a calendar per shop. To select an employee is not important for me. 

    I noticed, that employees can get unique calendars. I tried to name my employees like the shops, but then I dont need the places anymore.

    Can you help?

  • [deleted] replied
    September 26, 2020 at 12:58pm

    Hi Stephan, 

    The availability is set by configuring the employees' work hours, and under the Work hours tab for the employees you can set different locations for different work time periods/ days as well. 

    There is a possibility to show a booking form for one location or one employee on the front-end using the corresponding shortcodes

    For example:

    [ameliabooking employee=1] if you want to show the booking form for the employee with ID 1

    [ameliabooking location=1] if you want to show the booking form for the location with ID 1


    You will find all of the shortcodes that you can use on your pages in our FAQ section.


  •  1
    Stephan Schmidt replied
    September 27, 2020 at 6:00pm

    Thanks a lot for the help!

  • [deleted] replied
    September 28, 2020 at 11:11am

    You are welcome, Stephan!

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.