We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey there...
1. There is an option on settings
"Show Add To Calendar option to customers"
It says it will show up once the booking is finalized but it's not showing in the website. On the other hand.
2. As I complete a booking and checkout there is an incoming email in my test customer inbox from the employee Google calendar (the calendar of course is connected to Amelia). Is this the "Show Add To Calendar option to customers".
Does this means that by checking "Show Add To Calendar option to customers" Amelia is adding a guest in the employee calendar, and then an invitation is being triggered by the employee google calendar?
Hello Mario,
This option is only as option at the end of the booking process, on the Amelia Congratulations page, please look at the attachment. If you use WooCommerce there isn't a possibility of having this option, unfortunately.
The invitation email is managed by another setting, that you will find in Amelia -> Settings -> Integrations -> Google calendar settings, the option Send Event Invitation Email so if this is enabled, customers will get the calendar invitation to their emails after a booking in Amelia.
I get it, thanks a lot!
You are welcome, Mario!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.