As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello,
I have sent you 2 tickets already and no response.
I would like to get refund, because Amelia does not suit my Elementor theme. So I can't use it much. Though it looks good.
Please send refund for my purchase. And hopefully there is anyone out there who is reading these tickets. I am expecting appropriate support feedback.
thank you
Aliya
Hello Aliya,
We are sorry that you waited for the responses, but please note that we have a time limit of 3-5 days for ticket responses but we try to respond to each in 24 hours on working days. Our work hours are 10 - 17 CET (they can vary up to 1-2 hours) Monday-Friday, so a different timezone can cause a slight delay in the response as well.
We are sorry to hear that you don't find Amelia suitable for your business. I see you opened a ticket regarding Elementor and my colleague has responded, so please check it out.
In order to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you received in the e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from your purchase you will see the "Request Refund" button (if you access the store on a smaller screen and don't see the button right away please scroll to right).