We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi ,
I’m having issues with password reset link for my customers .
It’s seeing the email , but the email is linking them back to the login screen and not a password reset screen .
Please Help
Thank you ,
DENIS
Hello Denis
When it comes to password resets in Amelia's Panels, the link is the same as the customer panel access %customer_panel_url%, so when they click on that link, Amelia programmatically sends a unique token which logs your customers in the Panel without asking for a password.
Then, your customers need to click on their profile (top left), and change the password through there.
Kind Regards,
Aleksandar Vuković
[email protected]
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