We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia Team,
At the moment, im trying to add the automated reminder one day before the customer has his appointment. I added the given crontab command with "wget" in my cpanel and ofcorse checked the message to be activated, but its still not working. I enabled a Email adress, which recieves all the send emails but there arent any reminder Emails.
Regars from Switzerland
Richi
Hello Richard,
Depending on the server there are different configurations for the cron setup. You can contact your hosting provider about this or check one of the solutions for this link.
One of the solutions recommended is this one:
*/15 * * * * wget -q -O - "https://www.yourwebsite.com//wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"
I assume you tried this one.
If the above doesn't help my suggestion is to try with WP Crontrol plugin. You have detailed instructions in our FAQ section (look for WP Crontrol) on how to use it to setup a cron for Amelia.
If this doesn't help either, you need to contact your hosting and ask them what is the configuration needed, and why the above doesn't work.