We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
My service timings are 9 AM, 12 AM, 2 PM, 4 PM,
& when someone came to book a service at 12 PM or after 12PM ,
My 9 AM Service timings is also visible in their booking field.
How to fix this
Check the ss, my general time is 1 PM now, While im going to book a service, it's showing the 9AM Slot also
Hello DREAMCRAFT
Thank you for your purchase.
The availability of your time slots depends on the duration of a service.
For example, if your service lasts 3 hours, but has buffer time of 5 minutes, the 9AM time slot would end at 12:05, so if someone books the appointment at 9:00, the time slot at 12:00 will become unavailable. Same goes if someone books an appointment at 12:00. Since the previous time slot has to end at 12:05, and if someone booked an appointment at 12:00, the previous time slot becomes unavailable.
As for booking in the past - that's not possible through front-end, so since you see that the issue is probably in the time zones.
Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regard to the time zone set in WordPress' General settings).
Kind Regards,
Aleksandar Vuković
[email protected]
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