Basically, I run a soft play centre and I need to have 4 play sessions every day with a maximum capacity of 14 people per session. I have already made 1hr. 30 min. sessions with 30 min. breaks. So, I have the following sessions:
Play session - 10 -11:30
Break - 11:30 - 12:00
Play session - 12 -13:30
Break - 13:30 - 14:00
Play session - 14 - 15:30
Break - 15:30 - 16:00
Play session - 16 -17:30
So, while testing I realised that when someone books one of the sessions, let's say from 10 - 11:30 for 5 people it works fine, but when someone else wants to book the same slot (that is from 10 - 11:30), the slot does not exist anymore as it has already been booked before. Why does this happen when my capacity in total is 14 people and there are still 9 places left to be booked? Also, I would like the booking to stop automatically when the number of bookings reach 14.
Issue n. 2
I am not able to make the notification settings work. I have followed all the instructions but probably I am missing something.
I am using SMTP for Google mail and have filled in all the blanks in the "view notification settings" under the "settings" tab and I have turned on the “Allow less secure apps” option in my gmail account as well:
1. Please go to Appointment Settings (in Amelia Settings), and disable "Allow booking above maximum capacity", and enable "Allow booking below minimum capacity". That will allow your customers to book your services until they reach the Max capacity, without imposing this limitation.
2. Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
Please check these points, and let me know if you were able to resolve the issue. If you're not able to resolve the issue, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here, but because this ticket is public, please enable the PRIVATE response before providing your credentials, so nobody can see it except us.
Hello,
I am having a few issues:
Issue n. 1
Basically, I run a soft play centre and I need to have 4 play sessions every day with a maximum capacity of 14 people per session. I have already made 1hr. 30 min. sessions with 30 min. breaks. So, I have the following sessions:
Play session - 10 -11:30
Break - 11:30 - 12:00
Play session - 12 -13:30
Break - 13:30 - 14:00
Play session - 14 - 15:30
Break - 15:30 - 16:00
Play session - 16 -17:30
So, while testing I realised that when someone books one of the sessions, let's say from 10 - 11:30 for 5 people it works fine, but when someone else wants to book the same slot (that is from 10 - 11:30), the slot does not exist anymore as it has already been booked before. Why does this happen when my capacity in total is 14 people and there are still 9 places left to be booked? Also, I would like the booking to stop automatically when the number of bookings reach 14.
Issue n. 2
I am not able to make the notification settings work. I have followed all the instructions but probably I am missing something.
I am using SMTP for Google mail and have filled in all the blanks in the "view notification settings" under the "settings" tab and I have turned on the “Allow less secure apps” option in my gmail account as well:
When i press the "send test email" in the "notifications" settings, it gives me "Error email has not been sent" message. Please help.
Hello David
Thank you for your purchase.
1. Please go to Appointment Settings (in Amelia Settings), and disable "Allow booking above maximum capacity", and enable "Allow booking below minimum capacity". That will allow your customers to book your services until they reach the Max capacity, without imposing this limitation.
2. Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
Please check these points, and let me know if you were able to resolve the issue. If you're not able to resolve the issue, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here, but because this ticket is public, please enable the PRIVATE response before providing your credentials, so nobody can see it except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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