We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2542142
Local Time Zone issue
Closed

Comments

  •  3
    Nishant Raj started the conversation
    September 17, 2020 at 9:04am

    Hello

    My WordPress time zone is UTC +5:30

    Ans I have unchecked 'Show booking slots in client time zone'

    After doing that my booking time has changed to some weird time. My 4:30 pm slot is being shown as 1 a.m slot and I don't even have my working hours set to 1 am.

    Also, where I have 3 slots I am only being shown 1 slot

  •  2,576
    Aleksandar replied
    September 17, 2020 at 1:28pm

    Hello Nishant Raj

    Well, if you changed your time zone to UTC+5:30 and you see 4:30PM changed to 01:00AM, the time difference checks out (I mean, adding 30 minutes of the time difference changes 00:30 or 01:30 to 01:00 depending on where you are in regards to the time zone you set WordPress).

    Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.

    If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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