I am setting up Amelia on my website. I have set my working hours, some of which go until 6 pm. However, when I look at the calendar, it only shows time slots from 9 am to 5 pm. How do I change this?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
We were able to bring back Amelia and set the hours. But now we are having a problem with booking an appointment. When I go to book an appointment on my website, fill out the information and select confirm, I get a "Please Wait" with an hourglass that never goes away. How can this be remedied?
Can you please tell me is maybe debug mode enabled on your site?
Also, I can not see the settings page of the plugin, this would be helpful since I think there is maybe some issue with the payments not correctly connected.
Can you tell me which payment method did you choose?
I activated it again, but received this message: Update failed: "<!DOCTYPE HTML>500 Internal Server ErrorInternal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator to inform them of the time this error occurred, and the actions you performed just before this error.More information about this error may be available in the server error log."
I contacted GoDaddy, my web host, and they could not immediately detect an error. They offered for their developers to go in and take look for the fee of $50. I would first like to find out if this kind of error has occurred before and you are familiar with it and it is due to something with the Amelia plugin.
Thank you. It now works. My website designer fixed the reCATPCHA configuration.
Now I'm having a problem with scheduling a session on a Special Day. I made an opening for Saturday, October 10th 3:30 to 5 pm, but when I go to Calendar or Appointments, it doesn't show as being available. How do I make the appointment?
I am setting up Amelia on my website. I have set my working hours, some of which go until 6 pm. However, when I look at the calendar, it only shows time slots from 9 am to 5 pm. How do I change this?
HI Megan,
Thank you for your purchase.
Can you please tell me on which calendar on the front end or in the back end.
Also please check if the time zone that you are using in the WordPress settings is the right one that you are currently in.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan, I believe it is the back end. I set very specific hours for myself, but they are not reflected on the calendar.
Yes, the proper time zone is set.
HI Megan,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Megan,
Could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
We were able to bring back Amelia and set the hours. But now we are having a problem with booking an appointment. When I go to book an appointment on my website, fill out the information and select confirm, I get a "Please Wait" with an hourglass that never goes away. How can this be remedied?
Hi Megan,
Can you send me the link where you have booking form and also tell me is it ok that I create one fake appointment to test it out?
Kind Regards,
Miloš Jovanović
[email protected]
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Scroll down to "Book a Session with Me" button: https://bodyandbeinghealing.com/intuitive-and-somatic-guidance/.
Yes, it is okay for you to make a fake appointment.
Hi Megan,
How did you get your calendar to only show the dates your availble?
I wish I could tell you Antwon, but my web designer figured it. out.
HI Megan,
Can you please tell me is maybe debug mode enabled on your site?
Also, I can not see the settings page of the plugin, this would be helpful since I think there is maybe some issue with the payments not correctly connected.
Can you tell me which payment method did you choose?
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
I do not know if debug mode is enabled on my website. I am waiting to hear a reply from my website designer.
I chose the on-site payment method.
Thank you,
Megan
The debug mode is not enabled.
HI Megan,
Very strange,
Do you maybe have some reCAPTCHA enabled?
Because I can see the error
cannot read property execute of undefined
This can be related to reCAPTCHA or even if the Zoom credentials are not good.
I would check this but it looks like the account is not administrator because I can not see the Settings page in our plugin on your site.
Kind Regards,
Miloš Jovanović
[email protected]
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Should I note have reCAPTCHA enabled?
I can send you another temporary password with you as administrator if you would like.
Should I "not" have
Also, I have now activated the Amelia plugin twice and it is saying again that it needs activating.
I activated it again, but received this message: Update failed: "<!DOCTYPE HTML>500 Internal Server ErrorInternal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator to inform them of the time this error occurred, and the actions you performed just before this error.More information about this error may be available in the server error log."
I contacted GoDaddy, my web host, and they could not immediately detect an error. They offered for their developers to go in and take look for the fee of $50. I would first like to find out if this kind of error has occurred before and you are familiar with it and it is due to something with the Amelia plugin.
HI Megan,
Found the problem.
It is in reCAPTCHA, you probably have some wrong credentials and because of this the booking is not working.
Please check here https://www.google.com/recaptcha/admin/create if the credentials are good for reCAPTCHA.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
Thank you. It now works. My website designer fixed the reCATPCHA configuration.
Now I'm having a problem with scheduling a session on a Special Day. I made an opening for Saturday, October 10th 3:30 to 5 pm, but when I go to Calendar or Appointments, it doesn't show as being available. How do I make the appointment?
Thank you,
Megan
HI Megan,
Can you please open a new ticket and our agents will help you out.
It will be easier for you and us if we keep one issue per ticket.
This is probably related to some settings, so please check the duration of the service and the employees working time.
Kind Regards,
Miloš Jovanović
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I will do that. Thank you for your help Bogdan.
Hi Megan,
You are welcome.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables