We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
OK, I've got a small niggling problem.
I've read all previous posts about why an employee might have the away status. WP time-zone, working hours etc.
I have several employees that are fully functioning as available (all set up and working correctly from the front end and back end), yet within the employee section, they're flagged as being AWAY.
Like I said, from a functional point of view, it's working. From a display point of view (in the back end only) it's not.
Any ideas?
Hello Edo
Employees show as "Away" when you're looking at the Employees section outside of your employees' working hours.
So if employee is working from 09:00 - 17:00, and you're viewing that section at 08:59, they will be shown as "Away", from 09:00 - 17:00 they will be either "Available" or "Busy" (if they are working on an appointment at that time), and again, from 17:01, they will be "Away" again.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, i have the same problem, i have only one employee me. I have them assigned to a WP user with UTC timezone. We work 9-6 and im within that time but it keeps saying i am not available or away? How do i fix this please? Thanks Colin
Hello Colin
I'm afraid I have no new response to this question.
If your employee's working hours are from 09:00 - 17:00, and you're in the same time zone as your WordPress site, if you're looking at the employee at 08:59 - he will be set as "Away", but if you look at 09:01 - he will be either "Available" or "Busy".
If you're still having issues with this, go to your employee's Work Hours tab, and verify the working hours are correct. Also, check if the time zone you're in is the same as the time zone of your WordPress site. Also, it's best to use the city you're in, instead of the UTC+/- format, because it can cause issues with time zones.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables