We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2537829
%custom_field% disappears on google calendar when rescheduling
Closed

Comments

  •  1
    Laurent started the conversation
    September 13, 2020 at 3:08pm

    Hello Amelia Team,

    I noticed a problem since last update in august.

    When a client reschedule an appointment, the %custom_field% simply disappear on google calendar.

    Through normal booking process, everything is fine. It's just after rescheduling.

    Thanks,

    Laurent

  • [deleted] replied
    September 14, 2020 at 1:43pm

    Hello Laurent, 

    One of our users recently made us aware that the custom fields information isn't sent in the email notifications when the appointment is reshceduled, so I assume this is connected to that. I will forward this to our developers as well, so they can check this out as well and hopefully fix soon. Sorry for any inconveniences this have caused. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.

  •  1
    Laurent replied
    September 20, 2021 at 7:06am

    Hello,

    This bug appears again since 4.1 update. I did the update to 4.2 but it remains.

    The "custom field" disappears in google calendar when we change or reschedule an appointment.

    Could you check it ?

    Thanks

    Laurent

  • [deleted] replied
    September 21, 2021 at 10:50am

    Hello Laurent, 

    I've just tested this and it seems to work fine on our website - I tried rescheduling both from the customer panel and in the back-end but couldn't replicate the issue, the custom fields are there, in the Google event after rescheduling. Could you please check this out once again or tell us more details about your service (the setup), maybe there is some pattern that I should replicate in order to get this outcome?