Hi Richard,

We completely understand your surprise and the frustration about the price.

If you can spare a couple of minutes of your time, I'd like to explain.

The main reason of our decision, however, is not the wish to try to ‘rob off’ the existing or new customers.

Reality is that our products require a growing amount of effort to maintain. Each day we receive 80-100 support tickets, and we do our best to resolve each customer’s issues. In parallel, we are developing new products and new features for our products. So that takes a growing amount of investments to be able to keep on at this pace without sacrificing quality on any of the fronts.

Envato, on the other side of things made a lot of very disappointing decisions, and overall we don’t like the direction to which it is heading as a marketplace (the policy is now more corporation-style). I think they are trying to transition the customers as much as possible to using Elements. They are not doing anything to help authors with items promotion, 99% of the marketing and advertising activities are financed by us (another big cut of our revenue, to make sure the new customers keep coming). Their aggressive marketing of Elements everywhere, including the checkout, is at the same time “cannibalizing” a noticeable amount of the customers that we bring to our item page, without us even receiving a referral cut for that.

Add to that their fees that sum up to almost 50% of the item price for exclusive authors. And the fact that the licenses are lifetime (no more than 10% renew support). It is very hard to maintain and scale the software development in an economically viable way under these terms. As an example, some customers open up to 60 tickets during 2-3 years, typically not bug-related but just assistance requests for a custom use case, average time to resolution is 15-30 minutes per ticket, so you may understand that a 50% cut of a lifetime license cannot pay for 30 hours of  a support manager. That’s an extreme case of course, but it explains the point.

So Envato was actually a very expensive and not so helpful middleman at this point. When we just started it was a great place, and we are very grateful for the starting opportunity it gave us, but now the products and the business itself “overgrown” the marketplace model.

We built and launched our own online store, and started selling the items through it, having to opt out of exclusivity on Envato. And as non-exclusive authors we would now receive an average 20%-25% of each sale, which would be complete nonsense economically.

We considered disabling our account completely, but in this case our existing customers would not be able to access future updates (which we provided as lifetime at the time of their purchase), and would be very upset. So we set a restrictive high price instead. We understand that many new potential customers are upset, but the alternatives would be even worse.

For the existing customers like yourself we prepared special incentives to convert to become our direct customers, without having Envato as a middleman.

If you're interested in converting to our yearly subscription license, I can reach out to our sales team, and have them provide a discount for you.

My apologies for such a long text, but I wanted to make sure you understand our decision and hopefully see that it is reasonable. For obvious reasons we cannot provide the full explanation publicly at Envato pages.

In order to activate it, you need to leave the "Purchase code" field blank, and just click on the "ACTIVATE WITH ENVATO" button. It'll take you to the login page, and activate the plugin.(you need to be login on Envato)

Upon activation, you still won't be able to update it right away, simply because WordPress is doing these activation checks a few times a day - it's not an automated process. So, if you're able to activate it, but unable to update it, just wait a few hours and try again.

Best regards.

Hi Richard,

Can you please tell me when you purchase those license over Envato? 

This information is needed to our sales team, so they can discuss about discount.

Hello Richard

Glad to hear you were able to resolve the issue.

Unfortunately, we don't have any table templates, nor do we have any templates for the Master-Detail add-on.

Unfortunately, no.

TinyMCE is only available in the HTML editor.

Not yet, Richard.

Our developers have that on their "To-Do" list, but I can't say when it will be included in the plugin.

Due to WordPress 5.5 having some crucial changes, they had to dedicate their time to making wpDataTables compatible with it, so everything else has been put on hold. They are currently working on some new features, and I don't know if single-cell shortcodes will be included in the next update.

In wpDataTables settings, you can connect multiple separate databases, Richard.

You wouldn't be able to combine tables from multiple databases, but you can create tables from remote databases.

Hi Richard,

Aleksandar is on vacation and I will help you out.

Sorry for inconvenience,

Can you please tell me do you use some caching plugin? Based on your explanation it looks like that new files are not loaded and old files are not updated.

Can you please clear your server cache and check again?

If this not help then please  provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Hello Richard

Your subscriptions for both wpDataTables and the Master-Detail add-on have been canceled due to the inability to charge you for the re-subscription. They were canceled on October 5th, and your subscriptions were set to renew on 18th September 2021, so our reseller tried charging you a few times, but the payments failed each time (they tried charging the Visa card ending with 9201).

After each unsuccessful payment, they should've emailed you at [email protected] (check your SPAM folder).

Either way, the licenses have been canceled, and there's no way to re-subscribe you to them. You would need to purchase the plugin and the add-on again from our site. There's no need to reinstall anything, but when you purchase them again, you only need to replace the purchase codes in wpDataTables Settings/Activation, and that's it.

Hello again Richard

Our store account only displays current ongoing subscriptions, there are no past purchases.

Having the license active on your site doesn't change the behavior of the plugin, so if your tables no longer work, it's another issue, unrelated to the purchase.

You will need to purchase the plugin, and the add-on again in order to update it.

Once you re-subscribe to the plugin, you'll see the new subscription in our store. After that, please open a private ticket in wpDataTables section, where you can share your log-in credentials for your site, and the explanation of what's going on with the plugin, and we'll gladly take a look.

Hi Richard

You can purchase the licence directly from our store.

You can choose between yearly subscription or lifetime licences, whichever suits you best

https://wpdatatables.com/pricing/

Do let us know if you need any further assistance.