We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2537457
Back-end vs front-end timeslots
Closed

Comments

  • Gavin Coulson started the conversation
    September 12, 2020 at 10:13pm

    Love the plugin, but I've run into one very specific issue that is preventing me from being able to convince my client to move on from Acuity: As of right now, the front-end booking and back-end booking are both tied to the same timeslots.

    Essentially looking to do something like this:

    • Front end bookings are configured to use 1.5 hour timeslots, so 9:00am, 10:30am, 12:00pm, 1:30pm, etc. Customers must choose one of those timeslots when booking from the website.
    • For backend bookings, we want to be able to manually add a booking outside of those timeslots (ex 9:45am). This would make the 9:00am and 10:30am timeslots unavailable.

    Seems to come down to the fact that "Use service duration for booking a time slot" effects both front & backend. Looked around quite a bit in the settings and didn't see anything that would allow me to un-tether the two. 

    If I'm missing something, please let me know, as this is a function they utilize quite a bit in Acuity.

  •  1,894
    Miloš replied
    September 14, 2020 at 10:53am

    Hi Gavin,
    Thank you for your inquire.

    Sorry for late response, we are not working on weekends.

    Did you maybe check out this link.

    I assume that Special days feature can help you in this case

    Special Days – This feature allows you to set one or multiple days in which your employee will have different working hours and/or provide different services. Whether you need to set shorter or longer working hours for just one day or a period, or set a different service for one specific day or a whole week, here you can do all of this. Once you set it, it will override employee’s general working hours and service schedule but it will not override the days off.



    Kind Regards, 

    Miloš Jovanović
    [email protected]

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