We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There is a problem with the Appointment Rejected notice. Here is the template:
Your %service_name% appointment, scheduled on %appointment_date_time% at %location_address% has been rejected by %employee_full_name%
Here is what gets sent:
Your Service Name appointment, scheduled on September 11, 2020 12:53 pm at has been rejected by Richard Roe.
The two problems are:
1) %service_name% is not being replaces with a service name
2) Richard Roe is bogus. The ONLY employee in my site is Bob Jones (me).
Hello Bob,
Apologies for replying a bit later, we don't work on weekends.
The test email option on the Amelia -> Notification page is only for testing if the emails are working , if they are sent to employees/customers. To test the placeholders and the information you get in the emails, you would need to create real bookings (test appointments/events) and then you will see the correct information for the placeholders in the emails. The information that you get when using the test email option are only examples.