We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I am just setting up Amelia and trying to check it has all the functionality I require. I have a scenario I hope you can help with.
I have a number of services and a number of employees, each employee can carry out any of the services. I want the customer to be able to choose the service and the member of staff for their appointment. There can only be 1 appointment per service per time period. This works to remove the employee once they have been booked for a service - they are no longer available to book, but say a customer books service 1 with employee 1, another customer comes along, they are still able to book service 1 with employee 2 even though service 1 has been booked by someone else.
I hope this makes sense, is there a way to sort this out, as said I am only just setting it up so may have missed something.
Mandy
Hello Mandy
At the moment, a service can be booked as many times as there are available employees, but there's a workaround for that.
You could configure Google Calendar and then connect all your employees to the same Google Calendar. When you do that, and enable "Remove Google Calendar Busy Slots" in Amelia settings/Integrations/Google Calendar when a time slot is booked for one employee, that same time slot will become unavailable for all other employees connected to that same Google Calendar.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi
Thanks for that, I will try it but what if we have 2 services available at the same time with say 3 employees that can be booked for either? If one service gets booked with 1 employee will it mean the other service which is still available to book with the other 2 employees will be booked out??
And can we do the workaround with outlook calendar instead of google calendar?
Hi again Mandy
Sure, you can use Outlook integration.
You are correct, though. If you connect all your employees to the same Google Calendar, a booked time slot for one employee will block that time slot for all other employees and their assigned services.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables