We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
having trouble adding employees on my wordpress website
Hello Pleasance Brown,
Thank you for your purchase.
Could you please explain the issue in more details? Is the issue on the Amelia -> Employees page, you can't create any employee there?
I have a website. I am a company of one. I conduct my business all online. I will be using multiple platforms. I added 3 employees. I will not allow me to add a fourth. It will not save it. I am using google, facebook, skype and I tried to add zoom too but it will not let me do it. I purchased the full version of Amelia. I should not be having these problems. I should be able to add what I need. I hope you can help. I will be launching my website soon.
It can be that , if you tested booking or accessed the panels while logged in to the WordPress back-end as an admin, another role was added to your user - customer or employee - so you have now mixed permissions in Amelia.
You can create a new WP user with the admin role on your website and login in with that user and see if then you will be able to create an employee. If you can create an employee with that user, then you need to re-create your old WP user or access your database, the wp_amelia_users table (it can have another prefix rather than wp_ depending on your database) and edit your old user there- delete any additional roles, leaving only the admin one.
Let me know if this helped.