We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have a few more questions about set up. I hope you can assist. These are:
1. Can we apply a coupon automatically based on number of bookings booked at the same time? Can this be done if WooCommerce is used?
2. Can we hide the employees from the booking forms even though employees exist? So I want to assign people to services, but I don't want these to be visible to customers to select from.
3. Label for Services changed to "Classes" but still shows Services in the front end.
4. Payment is failing to process. PayPal popup not appearing, rather directed to a PayPal page. Where is the setting to have a popup instead?
5. Can existing services be set in the "Extras" options for a service? instead of being random extras that we can charge for.
6. Can we limit a coupon to being used once per customer only?
7. What is the benefit of using WooCommerce, apart from having more payment gateways?
Thank you again
Kind regards
Maya
Hello Maya,
1. There isn't a possibility for automatically applying a coupon if some number of appointments is booked in Amelia with its built-in features, unfortunately. I am not sure if that is an option in WooCommerce, you should check out there if there is such option.
2. This can be done by adding custom CSS.
You can try adding this format HTML to the page where you have Amelia:
<style> .el-form-item.am-select-employee-option {display:none;} </style>and let me know if it helped.
3. Could you please check have you enabled Labels in Amelia -> Settings? And if yes, delete cache and if that doesn't help please let me know where exactly is this not applying?
4. If you are referring to PayPal in Amelia it should open in a popup, could you send me the page where you have Amelia so I can check it out? If you use PayPal in WooCommerce you should check this out there, Amelia doesn't have any impact on that.
5. There isn't a possibility to create Services as Extras to other services in Amelia.
6. Yes, there is such option for coupons when you create them, Maximum Usage Per Customer: You can read more about coupons here https://wpamelia.com/admin-finances/
7. More payment gateways, sending invoices and adding taxes. https://wpamelia.com/woocommerce-integration/
Thanks again Marija!
The css did work :) and the labels updated when cache was cleared.
You are welcome, Maya.
Glad to see that, thank you for letting me know
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.