I configured Amelia notifications through SMTP (Easy WP SMTP plugin) for my client and he explains me that notifications sometimes arrive to him and clients but sometimes they do not.
Since sometimes the notifications work and others the do not, where can be the problem?:
- amelia?
- smtp plugin?
- server?
How can I solve it so notifications work properly ALWAYS? ;-)
You probably have WP Mail in Amelia as a Mail service option, as you have that plugin for SMTP on the website. So, Amelia should use that plugin's setup for sending email notifications. You should check the settings there, maybe some other configuration would help out, but I think this is mostly a question for your hosting provider, because of the website/server. The email notifications are probably flagged as spam/junk by some mail service providers. If there is an email log in that SMTP plugin check it out if all notifications are sent from the website.
No, everything is correctly set (as SMTP in amelia), but we are checking with the hosting since I have seen with a plugin that monitores server's uptime that the problem is theirs. Thanks
Since you mentioned that other plugin for SMTP I assumed you have chosen WP Mail in Amelia. PLease try the test email option on the Amelia -> Notifications page and if the email is sent successfully there, this is some server issue probably. Thank you for letting us know.
No, I have chosen "SMTP" option in amelia (port 25). I have just send an email test and it is extrange: amelia says "error, email not sent" but I have immediately received the test email.
That is strange, could you tell me have you got any response from your hosting?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look . We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi,
I configured Amelia notifications through SMTP (Easy WP SMTP plugin) for my client and he explains me that notifications sometimes arrive to him and clients but sometimes they do not.
Since sometimes the notifications work and others the do not, where can be the problem?:
- amelia?
- smtp plugin?
- server?
How can I solve it so notifications work properly ALWAYS? ;-)
Thanks
Hello Isabel,
You probably have WP Mail in Amelia as a Mail service option, as you have that plugin for SMTP on the website. So, Amelia should use that plugin's setup for sending email notifications. You should check the settings there, maybe some other configuration would help out, but I think this is mostly a question for your hosting provider, because of the website/server. The email notifications are probably flagged as spam/junk by some mail service providers. If there is an email log in that SMTP plugin check it out if all notifications are sent from the website.
No, everything is correctly set (as SMTP in amelia), but we are checking with the hosting since I have seen with a plugin that monitores server's uptime that the problem is theirs. Thanks
Since you mentioned that other plugin for SMTP I assumed you have chosen WP Mail in Amelia. PLease try the test email option on the Amelia -> Notifications page and if the email is sent successfully there, this is some server issue probably. Thank you for letting us know.
No, I have chosen "SMTP" option in amelia (port 25). I have just send an email test and it is extrange: amelia says "error, email not sent" but I have immediately received the test email.
Hello Isabel,
That is strange, could you tell me have you got any response from your hosting?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look . We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.