We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2531908
Table not displaying correctly
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Comments

  • Sharon Forsyth started the conversation
    September 8, 2020 at 2:36am

    1. My data is in a Google Sheet

    2. In the fourth column, there should be publications names linked to websites. The text is there, but the links are all missing

    3. Contents of cells in columns one, two, and four should be bold. They are not. How can I make them bold?

    4. There are empty cells at the top of the table. Why? How do I get rid of them?

    5. I paid for Pro version in part so I could edit the tables on the website, but I can't edit anything. Why? How can I fix this?

    Thanks

    S

  •  2,576
    Aleksandar replied
    September 9, 2020 at 10:45am

    Hello Sharon

    Thank you for your purchase.

    Like mentioned in our documentation about Google Spreadsheet tables:

    Formatting applied in the original file (font families, color, size, fill color, etc.) will not be copied over to the wpDataTable, but you can make whatever adjustment you may need in WpDataTables. This also goes for hyperlinks. The plugin can read the text, but not the link behind it. If you need wpDataTables to pull the hyperlink, you need to change the Google Spreadsheet, so it uses HTML tags, like:

    <a href="www.google.com">Google</a>

    The empty cells are probably some cells that used to contain data, but no longer do, so the cells are different from other empty cells (the ones that were not edited before). You would need to clear all formatting from your file.

    Tables linked to an existing Google Spreadsheet are not editable, nor are they saved in the database.


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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