We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2531838
How can I better use Amelia for service business
Closed

Comments

  • Mike Shirk started the conversation
    September 7, 2020 at 11:57pm

    Hi, I really like Amelia. We have a house cleaning business and I think your plugin comes pretty close to offering all the features we are looking for with being able to book online cleanings. However, I have a few questions about the current capabilities/features of the plugin:

    • Is there anyway to change the employees to works as teams instead? (example cleaning team 1, would be assigned their own calendar).

    • Related to the above question, is there anyway we can use the locations feature to better work with our cleaning teams?

    • With allowing a minimum time to reschedule or cancel appointments, is there anyway to make these separate settings? Meaning if somebody needs reschedule immediately if they realized they made a mistake vs not allowing them to cancel if their appointment is less than 24 hours away.

    Thanks!

  •  1,894
    Miloš replied
    September 8, 2020 at 11:04am

    Hi Mike,
    Thank you for your inquire.

    Sorry to disappoint you but unfortunately our plugin does not have an option to set employees as a team, or for two employees to provide the same service at the same time for one customer.

    • With allowing a minimum time to reschedule or cancel appointments, is there anyway to make these separate settings? Meaning if somebody needs reschedule immediately if they realized they made a mistake vs not allowing them to cancel if their appointment is less than 24 hours away.

    Unfortunately this is also not possible to achieve.


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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