We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I hope you replay to me as soon as possible, Now I have a problem with Amelia notification.
It's worked successfully all the time but I have one problem with employee notification mail or SMS it sending the appointment time two hours early.
Thanks.
Hello Ezzat Makar ,
Thank you for your purchase.
The timezone set in Amelia is the one you set in your WordPress General Settings, so please check if you set your City timezone in your WP settings. If you have set it correctly, and this is a notification that require a cron, check the time that you have set in the back-end of Amelia on the Notifications page for that notification. If everything is set OK here, please contact your hosting provider and ask them about this, maybe these is some mismatch with the times on the server and this is coming from that.