We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
It is a report just in case.
The following combinations were operating smoothly.
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Amelia 2.7
WooCommerce 3.8.1
WooCommerce PayPal Checkout Gateway 1.6.21
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However, after updating Amelia 2.7 to 2.9.1, before the checkout completes
I get an internal server error on the WooCommerce screen. This confuses my customer.
Also, Paypal payment and appointment are completed, but e-mail notification is not sent.
Currently there is no problem returning to 2.7, but since there is only one production environment, detailed testing is not possible.
I think that this is not enough information, but I will report.
Hello again masa77
Please make sure to update all your other plugins when you update Amelia. There are new features in WP 5.5, and all plugins need to be up to date.
Also, my advice is to install Enable jQuery Migrate Helper plugin, if you're having issues with JS.
When you do this, delete all cache from your website, and test again. If the issue still persists, inspect the page and check the Network tab. See what the response is in that tab, and send it to me.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Aleksandar.
After that, I prepared and verified all the following new environments.
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Amelia 2.9.1
WordPress 5.5.1
WooCommerce 4.5.2
WooCommerce PayPal Checkout Gateway 2.0.3
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I couldn't tell which was the old one that caused the problem,but
Everything was fine, so I'll try again in this environment.
Please close this case.
Thank you Again.
I'm glad to hear that, masa77
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great news, masa77
Thanks for letting me know.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables