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  Public Ticket #2530375
Work-hours not pulling the correct hours
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  • Scott Whiteley started the conversation

    Hi there, 

    Please advise on the following error. We have setup our work hours for all our employees. Work hours not displaying correctly. 

    For some reason the work hours are only showing 2hrs after the actual start times. For example if an employee is set to start working at 10:00AM on the booking side the cutomer only sees the available slots from 12:00PM. 

    It seems to be like this for all our staff. Please see the images as references.

  •  2,572
    Aleksandar replied

    Hello Scott

    Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.

    If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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