We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have Woocommerce set up, and Amelia set up, but not connected yet. What we want is:
When a customer creates an account in Woocommerce (or Amelia by booking) then a customer is also created/sycned in Amelia (or Woocommerce if the account is created in Amelia first.
Essentially, we want accounts created to be shared/synced between Amelia and Woocommerce. How do we do this?
Hello Sarah Doman,
Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.
There isn't a possibility for that in Amelia with its current built-in features, unfortunately. If someone books an appointment in Amelia they will be created in Amelia as a customer, and if you enable the option Automatically create Amelia Customer user in Amela -> Settings -> Roles Settings -> Customer, then they will be created as users in WordPress as well with the Amelia Customer role.
They can be synced only this way - if they are logged in to WordPress as WooCommerce users, and they book an appointment in Amelia, that WP user will get the Amelia Customer user role as well (if the option Automatically create Amelia Customer user in Amela -> Settings -> Roles Settings -> Customer is enabled and you can add a plugin for multiple user roles to your website, like User role editor) and they will be connected - one user with two roles. Or manually giving users both of the roles.