We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2528688
Stripe
Closed

Comments

  • Bessaguet started the conversation

    Bonjour, 

    je propose a mes clients de payer avec la méthode STRIPE en carte bancaire sur Amelia. Mais Amelia ne transmet pas les détails du client vers Stripe, uniquement un ID de paiement mais pas le nom ni l'email du client. Auparavant mon site etait hébergé chez WIX et j'avais un détail de transaction avec l'e-mail et l'ID de paiement. 

    Comment faire pour avoir le mail qui est transmis dans Stripe?

    Je joins deux captures de paiements Stripe

    La première :  WIX => Stripe

    la seconde : Amelia => Stripe

    Merci pour vos explications.

    Eric

  • [deleted] replied

    Hello Eric, 

    Please write your tickets in English, so we can properly help out. Thanks!

    There is a possibility to send information from Amelia to Stripe but only as description, there isn't a possibility of creating customers automatically in Stripe from Amelia, unfortunately. 

    Sending data as description needs to be set in your database. Please open your database, find and open the wp_options table and find the option name amelia_settings there. You need to edit it. You will see a setting payments.stripe in it. You need to set the description parameter enabled to true in the database and also if you want metadata to be sent you need to set the metaData parameter enabled to true as well. Like here : 

    "description":{"enabled":true,"appointment":"%customer_full_name% has booked %service_name% at %appointment_date_time%","event":"%customer_full_name% has booked %event_name% at %event_start_date_time%"},"metaData":{"enabled":true,"appointment":{"user":"%customer_full_name%","email":"%customer_email%","phone":"%customer_phone%"},"event":{"user":"%customer_full_name%","email":"%customer_email%","phone":"%customer_phone%"}}

    Then you can copy/paste any placeholder to the appointment and event parameters that you want to be sent to Stripe from Amelia (the placeholders that you can find in Amelia -> Notifications). We put above some placeholders as an example. 

    If you have any further questions or concerns about this let me know.



  • Bessaguet replied

    Marija

    thank you for your reply. I don't need to create customers in Stripe. the need is to send the customer's email when paying. It's possible?thank you for your reply. I don't need to create customers in Stripe. the need is to send the customer's email when paying. It's possible?

  • [deleted] replied

    Hello Bessaguet, 

    Apologies for replying a bit later, we don't work on weekends. 

    You are welcome. 

    You can send the customers' emails as description or metadata, by following the instructions I sent in my previous response.