As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I use stripe as paiement method, but i can't send billing_details, just postal_code is sent. How can i do this ?
Hello web&design,
Thank you for your purchase.
There is a possibility to send information from Amelia to Stripe but only as description, there isn't a possibility of creating customers automatically in Stripe from Amelia, unfortunately.
Sending data as description needs to be set in your database. Please open your database, find and open the wp_options table and find the option name amelia_settings there. You need to edit it. You will see a setting payments.stripe in it. You need to set the description parameter enabled to true in the database and also if you want metadata to be sent you need to set the metaData parameter enabled to true as well. Like here :
"description":{"enabled":true,"appointment":"%customer_full_name% has booked %service_name% at %appointment_date_time%","event":"%customer_full_name% has booked %event_name% at %event_start_date_time%"},"metaData":{"enabled":true,"appointment":{"user":"%customer_full_name%","email":"%customer_email%","phone":"%customer_phone%"},"event":{"user":"%customer_full_name%","email":"%customer_email%","phone":"%customer_phone%"}}Then you can copy/paste any placeholder to the appointment and event parameters that you want to be sent to Stripe from Amelia (the placeholders that you can find in Amelia -> Notifications). We put above some placeholders as an example.
If you have any further questions or concerns about this let me know.
Hello Marija, where is this "database" located? I am looking ot send receipts from Stripe but it is very difficult and we are having ot reach out ot guests and ask them the last 4 of their credit card details to get them a refund.
Hello Kevin,
You should have access to your database provided to you by your hosting provider - usually you can access your database in your cPanel, or you can have PhpMyAdmin access for it.
Like I mentioned in my response to this ticket data can be sent to Stripe from Amelia as metadata or description , but you need to edit one table in your database, by following the instructions I sent.
If you have any questions or issues about this or Amelia in general, please open a new ticket and we will gladly help out!