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Hello, last days I'm receiving complaints about not receiving confirmation emails related to approved appointments. I see other notifications emails logged but not specifically confirmations. SMTP server setting.
Hello Chema,
I booked one test appointment, 'amelia test' customer, and I did get an email notification about that, please look at the attachment. Could you please tell me how to reproduce the issue? What are the exact notifications that are sent and when exactly does it happen? The default status is pending, right? Do you manually approve the notifications?
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look . We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Sorry, I forgot the attachment.
You are welcome, Chema. Glad to see the issue is gone, thank you for letting us know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Having same issues. Wish i known the fix too.
Hello Aqiyl,
We are not sure what happened here, because the user solved the issue they had on their own.
If you have issues with email notifications in Amelia, please open a new ticket and we will help out. Thank you.