We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have tried everything, copying the zap for a new webhook URL. I've tried uninstalling and reinstalling the plugin. This seems to happen consistently whenever I try to change the webhook. Any idea why? This really breaks my workflow ALOT.
Hello Chris
Web Hooks are saved in the database table wp_options (wp_ is the default prefix, but it could be anything in your case, so look for your_prefix_options).
Please be careful when you update the table, because if you delete or add anything else, it can cause the plugin not to work properly.
When you access your database via PHPMyAdmin (or some other tool), access wp_options table:
When you access it, you can search through the column "option_name". Search for the term "amelia_settings":
The search will return only one row, and you need to edit it:
In "option_value" column, search for "webhooks":
There, please check if maybe the old settings were carried over when you cloned the website. Are other settings also transferred in that cell (option_value) when you cloned the site, or have they reverted to the default settings?
Kind Regards,
Aleksandar Vuković
[email protected]
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