We wish multiple appointments per time slot, but the system is grouping our appointments, and not allowing individuals to be approved, canceled, or rejected. So if we allow 10 people, we have to cancel all 10 if 1 can't make it. This is unacceptable. These are independent appointments, not families.

Here is how we work during COVID: The doctor will see several people between 9am-10:30am (we do not want to book a specific order or exact time, people need to be available during that window of time). I set the min to 1 and max to 10, allowing booking below minimum. The appointments are coming in as groups, with ALL pending, and ALL have to be confirmed or cancelled at once. Can these be ungrouped to allow them to show as individual, overlapping appointments?

Thank you

A further issue is the emails are compounding. By allowing 10 appointments during this slot, when the 5th person schedules, all 4 other people's information is included in the email, and when the 10th person signs up, 9 other's contact info is all listed in that email. We can't have this.

I am now seeing when we edit the appointment group, we can confirm and cancel individuals separately, but this is still not ideal.

Those are the setting I have, however we collect a deposit and only confirm appointments once paid in full, so our default setting needs to be Pending, unless that is causing the issue.

This email issue is for our services, we are not booking events yet. In our email notification to employees, we send the patient contact info along with some custom field info to the doctor and our team. If we allow 5 appointments in a time window, the emails show up as:

(email body)

patient 1, patient 2, patient 3, patient 4, patient 5

phone # 1, phone # 2, phone # 3, phone # 4, phone # 5

email 1, email 2, email 3, email 4, email 5

But in the notifications, we use:

%customer_full_name%
%customer_phone%
%customer_email%

And those placeholders are pulling the info from all patients with appointments during that time.

This becomes much more of an issue when we have a longer window of time and allow 15-20 appointments at once. Trying to match up 20 names, phone numbers, and emails that are all on 1 email causes confusion. Why is it compounding the names? How can this be resolved?

Thank you

I'd like to add that the subject on the notification to the customer AND employee is: PENDING - %service_name% Appointment for %customer_full_name%

Yet on the email to the customer, it correctly shows just the one customer name it is sent to, but the email to the employee shows the full group of names. It is the exact same placeholder, %customer_full_name%, being used in both emails. Works correctly to customer and not to employee. We need this resolved, please.

I have a similar problem with this, particularly with how webhooks are grouping - the first appointment takes precedence at all bookings_0 and appointments_0 API values when posting the same information twice is the opposite of what I want to do. This leads to our automation messing up - it attempts to create the same user twice instead of the second user, fails, and then does not email the visitor.

Will switching to bookings_1 or appointments_1 for posting webhooks fix this issue?

Thank you, Aleksandar. 
Using %booked_customer% solved the issue with our notifications.

To confirm, you are saying that the appointments grouping together should NOT be happening, and you are submitting this issue to be resolved? Is it safe to say you have no idea when this will be resolved?
Thank you