We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We have set the table to be scrollable for mobile purpose. The problem is the table dont scroll at all and seem to be not responsive on reel device. On google crome mobile simulation its working but not on a real device. Any idéa regarding the configuration on specific setting to make the table work properly on mobile device ?
Note: Try on iPhone 10
Txs
Hello mys-tic
I can't even get that table to load on front-end:
And there are some JS errors in the console.
Please try installing this plugin:
https://wordpress.org/plugins/enable-jquery-migrate-helper/
You may have an issue due to jquery-migrate being removed from WordPress 5.5. If that doesn't work, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I would like to know if you have an administrator panel that gives access to my invoices and my licenses? I renewed my subscription to wpDataTable and I can't see my license number to activate the plugin. please inform me where to go to get this code.
Hello again.
With this email address ([email protected]) we can see that you have only one purchase for wpDataTables, made on Oct 31, 2019. This subscription has, however, been canceled on Nov 2, 2020, so you don't have any active licenses with that email address.
However, there's an active license purchased with [email protected] (purchased on Feb 16, 2021, renewed on Feb 16, 2022) so you should be able to see your purchase code and download the plugin from our store.
If you don't have the password for logging in to our store, you can use the "Reset password" function.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables