We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Just before I buy the software, I wanted to ask a couple of questions. Our site is for giving language classes and the teachers all have different levels of skill and so need to be able to set their own price for their classes without us approving their schedules and pricepoints beforehand, is this possible that teachers can set their own prices for classes? Also, we already have users signed up to our Wordpress site. Is it possible that they can make a booking using their existing account on our site or will they have to register with Amelie to book?
Hi James Rowlands,
Thank you for your interest in our plugin.
In our plugin admin user needs to create services and employee and to give access to the employees so they can manage further their working hours and prices. Each employee can have access to the front-end employee panel that they can use to manage their appointments and events and also edit assigned services, working hours, capacity for each service, price and days off and special days. However, in order for the employee to be able to do this admin needs to create employees profiles, create services, and give employees the access to their panel by setting their temporary password in their profile (after that employees can set a new password on their panel).
As for your other question, if customer is logged in the WordPress during the booking their data (first and last name, email and phone) will be filled during the booking automatically and they will not need to enter it again.
Best regards.
Thank-you very much for the reply to the ticket. I have purchased the software and had no problem with the installation but I am now having problems with time zones. I know that Amelia doesn't have its own timezone setting but my website is in CET and when I schedule an event at 20:00 CET, my employee is seeing the event at 18:00, despite his being in the same time zone. Obviously this is an important problem. I have attached screenshots (these were both taken using the same computer with the same IP address so I don't get why there is this difference).
Also, the appointment catalogue simply doesn't load using the shortcodes.
Thank-you.
Regards,
James Rowlands.
Also, I don't want customers to be able to choose the location of their classes, I want this to automatically be set according to the employee they choose. Can I remove this as an option for them please?
Thanks again.
Hi James Rowlands,
Can you please go to the WordPress General Settings (not our plugin's settings, but basic WordPress Settings) and find a Time zone option and see which time zone is set, it is probably set to the different time zone than the one in which you and your employee are.
As for the appointments catalog, please check whether you have created at least one service and one employee and that you have connected them by assigning employee to the service so the plugin can function properly.
As for the location dropdown, if you have just one location the selection will not be shown but if you have multiple locations then it can be probably hidden with a simple CSS code that our support can send to you. Can you please open a ticket in Amelia section of this support platform? After the purchase you have received a premium support which deals with this kind of questions and also solves issues faster so I would advice to contact them for this (in this same platform, just in the main Amelia section).
Best regards.