We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Does anyone know If I can customise the Zoom Join URL link in the customers confirmation email? It currently shows as a hyperlink date and time text. I have received an email from all customers asking for their links because they didn't realise that this was actually their link - it's not very clear and a couple have cancelled their appointments out of fear that they won't be able to access.
Hello Dylan,
Unfortunately, the Zoom links can't be customized in Amelia with its current built-in features. I will add this as a feature request to our list.
If you have any further questions feel free to ask.
Hello,
what is the status of that feature. I have the very same problem.
With Appointments the Zoom Link (placeholder %zoom_join_url%) is named "Join here...". When coming to Events the Zoom link is only shown as date or date & time. No further mentioning of "Join here.". My customers are lost and ask for their Zoom Link because they do not expect the Zoom Link behind a date.
So I have to add a sentence "Please click the date to join Zoom Meeting", which of course is sent as well for all Events that are not Zoom, too. That's annoying.
Is there a chance at least to add "Join here <date>" for the %zoom_join_url_date% placeholder?
Thanks a lot for your answer.
Kind regards
Christine
Hello Christine,
This feature isn't planned for now, so we can't say for sure if and when it could be implemented, unfortunately. I will add your vote to this suggestion in our feature requests list and forward it so it can be considered in the future, and you can suggest it here or vote for it if there is such request there.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.