We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2525035
No employee selection
Closed

Comments

  •  1
    Willi Van Boven started the conversation
    September 1, 2020 at 12:45pm

    Hi, 

    I was wondering if there is a way to leave out the employee selection in the beginning of the booking form. I have 4 sales people with who a meeting can be booked but the user has nothing to do with them. He doesn't know them and just need to be able to book a meeting and the system should assign a sales person randomly. Is that possible?

    Thanks. 

    rgds,
    Willi

  • [deleted] replied
    September 2, 2020 at 12:01pm

    Hello Willi Van Boven, 

    Thank you for your purchase. 

    There isn't an option to remove the employee selection in the booking process, but you can hide it with adding custom CSS. 

    Please try adding this format HTML to the page where you have your Amelia shortcode : 

    <style>
.el-form-item.am-select-employee-option {display:none;}
</style>

    and let me know if it helped. 


  •  1
    Willi Van Boven replied
    September 3, 2020 at 3:07pm

    Hi Marija,

    Thanks for your replay.
    I did find a workaround and employees are renamed to languages now. However, the first value is "any language" and then I can choose the different languages. Is there an option to remove "any language" and have "English", "French" etc. 

    Thanks.
    rgds,
    Willi

  • [deleted] replied
    September 3, 2020 at 3:57pm

    You are welcome, Willi. 

    Unfortunately, it isn't possible to remove the Any employee option in Amelia with its current built-in features. The employee selection can't be mandatory and if no employee is chosen Any employee is the default option - a random employee is added to the appointment.