We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I cannot find a search function in what appears to be your documentation page.
Let me give you both a compliment and a criticism.
The help / support information that appears when I am configuring Amelia is outstanding. It is as good as any I have ever seen, and I have seen a lot. I have been writing software since 1967 and building websites since 1995, and your context-sensitive help is positively great. That's the good news.
Now for the bad news:
1) Your documentation page does not include a simple search capability. In fact, if you type ctrl/f and enter "search", it appears only twice, and then in the "Booking Search View" label. This is a simple problem that is easily fixed. It should take one of your developers all of 10 minutes, and that is being generous.
2) Your designers have been seduced by the "Light font on light background" trope. They are probably young and think this is cool and makes your site look better. They are wrong. For those of us who have grown up staring at screens, our eyes get severely strained by this choice. It actually hurts my eyes. I have to stop staring at the screen and take frequent breaks because you (along with way too many other website designers) place "cool" over "healthy". Please consider some way of dynamically changing your theme colors so users (customers) like me can spend more time extolling your virtues.
Hello Bob
Thank you for your feedback.
I have forwarded your suggestions to our development team, and I hope they'll be able to do something about it in the future.
We'll see to it that the search option in our documentation is added soon. For the 2nd point, I'm sure they will add it to their tasks list, so it can be worked on.
Kind Regards,
Aleksandar Vuković
[email protected]
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