We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have had a few goes at creating events. Sometimes I just get a spinning wheel that never returns. And then the last time I created an event with 4 places and I ended up with 5 copies of the same thing in the backend.
The backend is only showing the one event (but 5 copies), but the front end is showing 3 different events including 2 previous attempt of creating an event.
Hello again David
Let me explain:
You created one event that spans from 09/01/2020 - 09/05/2020
So, that's:
1st event in the series: 09/01/2020 from 09:00 - 24:00
2nd event in the series: 09/02/2020 from 09:00 - 24:00
3rd event in the series: 09/03/2020 from 09:00 - 24:00
4th event in the series: 09/04/2020 from 09:00 - 24:00
5th event in the series: 09/05/2020 from 09:00 - 24:00
Your customers don't see this in front end, but you do in back-end.
This is how it's supposed to look like.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Sorry I did not notice that Amelia had broken the one event up into separate entries per day on the backend.
I still don't know why on some previous attempts at creating an event, Amelia just displayed a spinning wheel and did not return. I will have to test this again.
The other issue of the backend only showing one event and the customer frontend showing 3 events was due to a limited date search range in the box at the top left of the backend. Is there a way of getting the backend to show all pending events without having to enter a large date range in the search box?
Hi again David
The date filter is cached, so when you clear cache it is reset to show the current week. It's something that cannot be changed yet.
As for the events just spinning, please try to replicate the issue again, and if you see it, let me know which steps I need to take to replicate it, and I'll gladly check it out.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables