We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi everyone
I would urgently need your help with the Amelia system. Particularly: With the event approval in the employee dashboard.
Let me describe the issue:
I tried already the older versions (2.8 and 2.9) but the issue remains. If I do the approval on my own through backend the employee stays as it should.
I really hope you can help me with this problem.
Kind regards,
Markus
Hello Markus,
I am not sure if I understand the issue quite well.
Events aren't approved in Amelia, so are you talking about Appointments/Services? If you have are all of the employees assigned to the same services, and the status of appointments is set to Pending and then when an employee edits the appointment in the front-end panel (change its status to approved) it actually changes the employee assigned to this service?
Hi Marija
sorry, I mixed it up. Actually you are right and I am talking about services, not events. Your summary is correct. But let me try to explain the situation one more time to make sure we are on the same page.
Let's assume my company offers you one service that gets provided by one of three employees. Let's call them person A, person B and person C. Let's further pretend my customer booked this service at employee C. The service gets created we a predefined status put on pending. The employee would get now a notification out of Amelia with the request to approve the service on the front end page. So he logs in, clicks on the status, change it to approved and boom --> he would be no longer assigned to the service.
I was running a couple of experiments. Apparently the services gets re-assigned to the first employee in my employee list. I guess they are ordered alphabetically. So in our example the service would go from person C to person A.
I also tried a couple of things to fix it like installing different versions of Amelia and deleting all employees to set them up again. Nothing helped. All approvals would automatically go to the first employee in my Amelia employee list.
Thank you so much for your help. I hope you can fix this issue.
Regards,
Hi Markus,
No worries.
I see, thank you for the clarification. I can't reproduce this on our website, unfortunately. I assigned a service to more employees and when I edit it in the panel it doesn't get re-assigned to another employee.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look . Also, please provide me credentials for the panel of the test employees.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi Marija
this is extremely weird but apparently you are right. I checked it. When I change the status while I am not logged in, everything is working fine. I guess I can live with that.
Thanks a lot for your help. Enjoy your weekend.
Regards,
Hi Markus,
Apologies for replying a bit later, we don't work on weekends.
Glad to see the issue is gone, thank you for letting us know.
The panels can't behave well if you are accessing them as admin, as they have access and permissions meant for Customers and Employees, so we can't guarantee how they will behave if another user role is accessing it.
Also, you can get some other role added to your admin user if you access the panels or test bookings while logged in to WP as an admin, and then not see everything properly in Amelia with that admin user, so that shouldn't be done because of this as well. So, it can be that in the process the admin got connected to one of the employees or similar. So, please access your database, and find your user in the wp_amelia_users table (it can have another prefix rather than wp_ depending on your database) and check if there are any additional roles, if there are any, delete them leaving only the admin user role.
Thank you, have a nice day.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.