We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
i just bought amelia and i tried installing it using the two methods 1) using wordpress plug in installation and 2 using ftp file transfer. But still I can not use amelia. I see amelia in my admin dashboard but when i click on amelia settings, nothing appears. please help me thanks
Hello Jose Romualdo Cumagun,
Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.
Could you please tell me do you have any errors regarding Amelia in your server error log? This can be a conflict with another plugin that you have in your WordPress, so please try deactivating all of them one by one and checking after each deactivation if the issue with Amelia is still there.
I saw the other ticket you have opened it is for plugins that are not ours, and not part of Amelia, so please make sure that this issue is connected to Amelia only.