We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Whenever I, or other users, try to book an appointment on front-end, we're able to get through the following steps, but then get stuck on "Please Wait" animation before being led onward. (Selecting a date, select a time, enter name, email address, etc. and click "Confirm.")
Also, I've checked to see if my test appointments make it through to being listed in the back-end, and they do not.
I have tried the following to trouble-shoot:
1. Confirm that purchase code is correct in the "activation" section of the back-end.
2. Update the Amelia plugin.
3. Deactivate Amelia plugin.
3. Reactivate Amelia plugin.
5. Clear cache on the front-end.
6. Try again to book with different services, dates, times, and email addresses.
Hello Rochell
Thank you for your purchase.
I see the issue is referencing WooCommerce. Can you check do you have Cart and Checkout pages created, and are they added as "Cart" and "Checkout" pages in WooCommerce's Advanced settings?
If they are, and you're still facing this issue, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here, just enable the PRIVATE response, so no one else sees them except for us.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksander,
We had WooCommerce activated on the site at one point, and then we deactivated it because wanted for the customer to only pay 50% of the price as a deposit and hadn't found a way to do that. Our intent was to have the customers skip the step of paying for anything.
We have looked into it a bit further and have found a way for the customers to get a 50% off coupon code automatically applied to the order. Now WooCommerce is set up, and we're no longer having the problem. Thank you!
One last question: at this point, it's my understanding that the Amelia plugin HAS TO function with WooCommerce enabled, is that right? Or is there a setting to skip payments entirely and just have the plugin book appointments without making the customer pay online at all?
Thank you,
Kacey
Hello Kacey
If the appointment is free, you there's an option to skip Cart and Checkout pages, but if it costs anything, those pages can't be skipped.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Need help with booking timing out! ASAp