We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Can the ticketing system be improved to automatically pull license information for my account? It's a real pain to lookup and enter the purchase code every time a ticket is submitted.
It seems that if I'm logged into my account my code is verified when the ticket is submitted, so why not automatically retrieve my purchase code(s) from my login information?
Thanks,
-Norm
Hello Norm
Unfortunately, Ticksy is not our system, and we don't have administrator rights, nor do we have any control over how it functions.
We're simply using it as a support platform, so any user-related questions should be forwarded directly to Ticsky's support.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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