We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Customers have been rejected from appointments which are not full. I know that the appointment is not full because the backend doesn't show the total number allowed, the time slot is still available as an option on the front end, and I was able to successfully book an appointment myself.
The service is set to default to approved status.
Some customers have stated that they received an approved message, and then later received a rejected email. Please advise.
Thank you!
Hello Justin
If they received an "Appointment Approved" email, and later on they received "Appointment Rejected" email, that can only indicate someone rejected their appointment.
There are no triggers in Amelia that would reject people automatically. They can be set to "Pending" if you allow booking over Maximum Capacity (in Appointment settings), but rejection is only done manually by employees, managers or admins.
Kind Regards,
Aleksandar Vuković
[email protected]
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