Customers have been rejected from appointments which are not full. I know that the appointment is not full because the backend doesn't show the total number allowed, the time slot is still available as an option on the front end, and I was able to successfully book an appointment myself.
The service is set to default to approved status.
Some customers have stated that they received an approved message, and then later received a rejected email. Please advise.
If they received an "Appointment Approved" email, and later on they received "Appointment Rejected" email, that can only indicate someone rejected their appointment.
There are no triggers in Amelia that would reject people automatically. They can be set to "Pending" if you allow booking over Maximum Capacity (in Appointment settings), but rejection is only done manually by employees, managers or admins.
Hello,
Customers have been rejected from appointments which are not full. I know that the appointment is not full because the backend doesn't show the total number allowed, the time slot is still available as an option on the front end, and I was able to successfully book an appointment myself.
The service is set to default to approved status.
Some customers have stated that they received an approved message, and then later received a rejected email. Please advise.
Thank you!
Hello Justin
If they received an "Appointment Approved" email, and later on they received "Appointment Rejected" email, that can only indicate someone rejected their appointment.
There are no triggers in Amelia that would reject people automatically. They can be set to "Pending" if you allow booking over Maximum Capacity (in Appointment settings), but rejection is only done manually by employees, managers or admins.
Kind Regards,
Aleksandar Vuković
[email protected]
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