Hello there,

I recently implemented amelia booking on a wordpress site.  The majority of customers are having no issues but I have two people who once they book one appointment are then unable to book any subsequent appointments with the same email address.

Do you have any ideas why this might be happening?  I've managed to replicate this with the person's details.

Happy to collect further info to help assessment.

Paul

Here's one example - after 5 weeks of booking one appointment per week this person's email address was no longer accepted and they instead had to use a separate email account to make a new booking

See screen shot for example

The other example.  

1. Customer booked 3 times 
2. Now form is posting an error message saying email used with different name (attach1)
3. When I search that email address on customer list there's only one entry for the email address for the 3 bookings? (attach3)
4. Customer has had to use a different email address to book in (attach2)

Further research on this it seems like it might be the strange characters from mobiles / other browsers conflicting names with email addresses.  I've switched off the default name / email matching to see if that resolves the issue for now

Thanks ! Thought it would be something simple like that !