We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2521567
Polylang Compatibility
Closed

Comments

  • Alexis Wollseifen started the conversation
    August 28, 2020 at 7:47pm

    Hi,

    I'm thinking about purchasing Amelia which is the right tool for what I have to do. I'm developing a multi-language wordpress-based website using "Polylang" plugin (EN, FR).

    Before buying Amelia, I need to know if it will be compatible with the Polylang Plugin and if yes, is there a place where I could fine some information about it?

    Thanks you in advance!

    Alexis.

  • [deleted] replied
    August 31, 2020 at 10:15am

    Hi Alexis,

    Thanks for your interest. Our plugin works with Polylang, but it is a little bit difficult, you can use this plugin that will help: https://wordpress.org/plugins/theme-translation-for-polylang/

    Our support engeeners will assist you if you need help. You can try our with our free version: https://wordpress.org/plugins/ameliabooking/

  • Alexis Wollseifen replied
    October 9, 2020 at 8:01pm

    Hi,

    It's me again. So I purchased Amelia Pro for a website I'm working for. It's nice, it works really well. 

    I've added the "Theme Translation For Polylang" plugin, and it worked too. Now I've got 1305 strings available for translation in the Polylang Strings Translation View. But I still can't translate a service title I've created in Amelia Plugin.

    Could you help me with that?

    Thanks!
    A.

  • [deleted] replied
    October 12, 2020 at 9:21am

    Hi Alexis,

    Thanks so much for your purchase.

    Unfortunately at the moment we do not have option for translating dynamic strings such as notifications, service and category names. We plan to add this option in the future.

    Please, note that you can open ticket in the Amelia Category with your purchase key since you are our paying customer.