We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I would like to suggest that cancelled appointment should be removed from the finance page since there will be no payment for cancelled appointments.
Currently only choice that I have for finance is Pending and Paid and do not know what to do with cancelled appointments.
Also please set the default payment value to be the price of the service.
Hello Tom,
You can only delete the payments for cancelled appointments on the Finance page manually with Amelia's current built-in features. I will add your feature requests to our list.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.