We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We have a use case where the customer needs to share documents with the employee and vice-versa. By adding an attachment custom field we are able to provide the customer a facility to upload a document which is then visible to the employee along with the appointment details.
But we are unable to find a way to get an employee to upload a document / file which then is visible to the customer on his panel. Please let us know of a way to do this.
If such a facility is unavailable out of the box, can a customisation be done to achieve this?
Regards
Sid
Hello Sid,
Thank you for your purchase.
It isn't possible for employees to send documents to customers via Amelia, or add them to the Customer panel with the plugin's built-in features, unfortunately. Such customization isn't covered by our support, it can be a paid one but our developers won't have time for any customization in the near future.
If you want you can try with some customization services, like Codeable for example, Codeable Custom Solution for Amelia plugin or Kraken https://wpkraken.io/?tms-plugins (by following the links they would know it is our recommendation).