We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
A client of our is looking for a booking system and your one looks like it does most of what we need. The main issue is this:
- a user goes to book an option - chooses location, service and date/time
- can choose to bring x amount guests
Questions:
1) Can an appointment time be limited to say 6 people. One user brings 2 people (so 3 people). The client wants the booking slot to stay open to allow up to 3 more people to book it. So for instance one slot could have
- user A plus 2 ( 3 people slot still open)
- user B by themselves (4 people - slot still open)
- user C plus 1 (6 people now book slot so closed)
This one is the most important.
2) Can we add details for guests (e.g. name, email, phone)
3) Can guests choose different services on same booking (least important)
Thanks!
Chris
Hi Chris,
Thank you for your interest in our plugin.
1) Yes, our plugin is working like that by default. We also have option to close the time slot for the further booking but if you don't turn on this option the other people will be able to book until the last place is filled.
2) By default only the person that is booking can add first and last name, email and phone number. If you need this data from all people that are coming with that person you would need to add custom fields to the booking form where that person will add info about persons that are coming with him.
3) I am not sure that I understood this one but at the moment we don't have option of booking multiple services in one booking process. If I didn't understand you right please provide me more details.
Best regards.
Isidora
l
Hi Craig Baldwin,
This a public pre-purchase ticket of our other pre-purchase user.
I see that you have one open ticket in Amelia section so please proceed with this there or open a new ticket private ticket in Amelia section so our support can ask you for a login credentials and investigate this potential issue further.
Best regards.