We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Error:
Maximum allowed database prefix is 16 characters.
Please change the database prefix, deactivate and activate plugin again.
How fix it?
Hello Borja Fernández Lestón,
Thank you for your purchase.
There is a max number of characters a database prefix can have for Amelia, so you need to lower the number of characters in your database's prefix.
You can use the Change Table Prefix plugin for this purpose. Just set the prefix to below 16 characters, and that should fix the issue.
If you have any further questions feel free to ask.
Thanks!
You are welcome!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.