We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi just had server and wordpress upgraded to 7.3, is there any compatibility issues? Front end booking wont load
Sorry its php v7.3
Hello Neil,
Could you please tell me do you have the newest version of Amelia, 2.9.1? If you don't, please update it. There isn't any incompatibility with that version.
I can see Amelia properly on the URL you provided, please look at the attachment.
Could you please delete cache ? Or if you have the issue on some page only it can be that the service isn't assigned to an employee, or the service can't fit to their work hours.
Sorry forgot the attachment.
Hi Marija
I could only get it working again by reverting to PHP v7.1.13.on the site (which is when you saw it)
The Apache server is running 7.3.21, and when I got it working I tried 7.2 and retried 7.3 on the site and the same problem occurred with both, so I reverted to 7.1.13 and it recovered straight away
on that page you screenshot was with v7.1.13, with 7.3.21 it was sitting with a rotating ring for any of the catalogue images.
I will try to load a cache manager plugin later and try 7.3.21 again
Yes I am running Amelia 2.9.1.
Thank you for letting us know, Neil. I will forward this to our developers so they can check it out. Please let us know of the outcome.