As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Okay
  Public Ticket #2520178
Email
Closed

Comments

  • nalou nali started the conversation
    August 27, 2020 at 4:41pm

    Hello,

    We no longer receive emails when connecting as a professional or as a customer.

    Thanks

  • [deleted] replied
    August 28, 2020 at 7:55am

    Hello nalou nali ,

    Could you please tell me have you changed anything in Amelia or on your website? Maybe added some plugin, changed some settings or something like that? What Mail Service option have you chosen in Amelia? If the email notifications from Amelia worked, and they stopped working, something must have happened for them to stop working. 

    If you haven't changed anything in Amelia or in your website/WordPress please check with your hosting if they changed anything on the server that could block these email notifications.