We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
The booking system has been working so far, but now when I create new events, the Continue (Fortsæt) button is missing. Very strange ..
See the last event at the bottom of this page: (Sep. 8)
https://wearesalonsalon.com/salon/
Edit: The button shows up when I look at the site through the Customize section, but not on the original site. I've cleared my cache (WP Rocket) many times ..
https://i.gyazo.com/76ee4329eea3bb772a4e70322f5b0d6e.mp4
Hello Stine,
As I can see this is only for that last event on the page in the events list, maybe some conflict or similar, not sure.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look . We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Ah ok, thanks. I will just tick 'Add guests' for the new events (like it seems I did for the others), and then my CSS will hide the right stuff.
Thanks
You are welcome, Stine.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.